All orders ship from USA and shipping normally takes 7-10 business days and 10-21 business days for other countries.
HOW MUCH SHIPPING COST TO USA ADDRESS ?
Shipping cost is FREE and there is no Hiden fees.
DO YOU CHARGE SALES TAX ?
We never charge any sales tax.
HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 24 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.
WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email babybathfun@gmail.com and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.
TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that make your package be returned: Your shipping address is incorrect/insuffiecient or you are absence at the time the package was attempted to deliver.
In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.
PAYMENTS
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you.
HOW TO PLACE AN ORDER?
First of all, visit our store at: https:// babybathfun.com
Choose products that you love, then click "Buy It Now" and "Check out".
Then fill in your information and pay.
That's it! Very easy :)
HOW CAN I MODIFY MY ORDER?
Please note that we are only able to make a change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email babybathfun@gmail.com within 24 hours after placing your order.
RETURNS
WHAT IS YOUR RETURN POLICY ?
You can return your order in the original packaging for a full refund within 30 days after delivery, as noted below:
To initiate a return, contact our customer service at babybathfun@gmail.com
The refund will be for the full value of the returned items unless otherwise noted.
Shipping & return shipping and handling fees will not be refunded.
Credit for returned items will be applied to the payment method that was used to make the purchase.
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact our customer service at babybathfun@gmail.com to initiate the return.
In these cases, you may be compensated for the return shipping.
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We always try to bring the best quality product to customers.
However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to babybathfun@gmail.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem.
There are 3 options that we can offer you, that we will send you a replacement, or you return our product to get a full refund or you can keep the product and we refund you 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.
WHAT IF THE TRACKING INFORMATION OF MY ORDER "RETURNED TO SENDER"?
Step 1: Contact your nearest post office and provide them your tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email to babybathfun@gmail.com and provide your shipping address again.
Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement.
If not, it was probably your careless as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you pay some extra fees for sending you a replacement. And this is the only option for you in this situation.
